Yes. Our pharmacy team can guide you on medicines, OTC products, skincare, supplements, family planning, chronic care support, and general wellness.

Basic pharmacist guidance is available to customers. Some specialized services or consultations may have a fee depending on the service.

Yes. You can contact us through WhatsApp, phone, or the website for support.

Yes. Karacare Pharmacy offers country-wide convenient delivery so you can receive your medicines, wellness products, skincare items, and selected essentials at your doorstep.

You can place your order through the website, WhatsApp, phone call, or by contacting your nearest Karacare Pharmacy branch.

Yes, where applicable. Some medicines may require a valid prescription before dispensing and delivery.

Delivery time depends on your location, product availability, and order time. Our team will confirm the estimated delivery time once your order is received.

Our branches offer pharmacist support, skincare guidance, family planning advice, OTC medicine support, supplement guidance, blood pressure checks, blood sugar checks, BMI checks, and other selected wellness services depending on the branch.

Yes. We aim to provide professional and discreet guidance, especially for sensitive health concerns.

Yes. We provide skincare guidance and acne care support, including product recommendations and routine advice.

Some services may vary by branch. Please contact your preferred branch to confirm availability.

Returns may be accepted depending on the product type, condition, and pharmacy regulations. Items must generally be unused, unopened, and in their original packaging.

For safety reasons, many medicines cannot be returned once they have left the pharmacy, unless there was an error, damage, or quality issue.

Please contact us immediately with your order details and photos where possible so our team can assist.

Please contact us as soon as possible after receiving your order. Return eligibility will be reviewed based on the product and circumstances.

Yes. We take payment security seriously and use trusted payment methods and gateways to help protect your transaction details.

We accept common payment options including mobile money (Mpesa, Airtel Money) and card payments