Terms of service

Terms of Service - Karacare Pharmacy (Kenya)

Effective Date: 29 April 2026

Welcome to Karacare pharmacy limited. These Terms of Service (“Terms”) govern your access to and use of our website, online store, WhatsApp ordering channels, delivery services, and any related services we provide (collectively, the “Services”).

By accessing our Services, placing an order, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Business Information

Trading Name: Karacare pharmacy limited
Address: Ngong Rd, Nairobi, Opposite Uchumi Hyper, Kenya
Phone: +254 721609600
+254 722858328
+254 777600609
Email: Info@karacarepharmacy.com

2. Eligibility to Use Our Services

By using our Services, you confirm that:

  • You are legally capable of entering into binding agreements.
  • Information you provide is accurate and current.
  • You will use our Services only for lawful purposes.
  • Where medicines are age-restricted or prescription-only, you meet all legal requirements.

We may refuse service, suspend accounts, or cancel orders where misuse, fraud, or legal concerns arise.

3. Products and Availability

We sell health, wellness, pharmacy, skincare, and related products subject to availability.

We reserve the right to:

  • Limit quantities purchased
  • Correct pricing or listing errors
  • Change product descriptions
  • Withdraw products at any time
  • Decline suspicious or bulk-resale orders

Images are for illustration purposes. Packaging may vary depending on manufacturer updates.

4. Prescription Medicines

Some medicines require a valid prescription under Kenyan law.

For prescription-only medicines:

  • We may request a valid prescription before processing.
  • We may contact you for verification.
  • We reserve the right to decline supply where legally required.
  • Prescription medicines are supplied only after pharmacist review where applicable.

Submitting false or altered prescriptions is prohibited.

5. Medical Information Disclaimer

Information on our website, social media, or messages is for general educational purposes only and does not replace consultation with a doctor, pharmacist, or qualified healthcare professional.

Always seek professional medical advice for diagnosis, emergencies, worsening symptoms, allergies, pregnancy concerns, or medicine interactions.

6. Orders and Acceptance

When you place an order, it is an offer to purchase. Orders are accepted only when we confirm processing.

We may cancel or refuse orders due to:

  • Out-of-stock items
  • Pricing errors
  • Delivery limitations
  • Suspected fraud
  • Missing prescription documentation
  • Regulatory restrictions

If payment has already been made for a cancelled order, eligible refunds will be processed.

7. Pricing and Payments

Prices are shown in Kenyan Shillings (KES) unless otherwise stated.

We may accept payment through methods such as:

  • M-Pesa
  • Debit/Credit Cards
  • Cash on Delivery (where available)
  • Other approved methods

Prices may change without notice. However, confirmed orders will generally be charged at the accepted order price.

8. Delivery and Collection

We may offer in-store pickup and delivery within selected areas.

Delivery times are estimates only and may be affected by:

  • Traffic
  • Weather
  • Security conditions
  • Courier delays
  • Incorrect customer details

Risk passes to the customer upon successful delivery or collection.

Customers must provide accurate contact and location details.

9. Returns and Refunds

Returns are governed by our Refund Policy.

Due to health and safety reasons, some items may not be returnable, including:

  • Prescription medicines
  • Opened medicines
  • Opened supplements
  • Personal care products once opened
  • Temperature-sensitive items

Where an item is defective, incorrect, or damaged, contact us promptly for assistance.

10. Promotions and Discounts

Promotions are subject to availability and may be withdrawn or changed at any time.

Unless stated otherwise:

  • Promotions cannot be combined
  • No cash alternatives apply
  • Abuse of promotions may lead to cancellation

11. Customer Accounts

If you create an account, you are responsible for:

  • Keeping login details secure
  • Maintaining accurate information
  • All activity under your account

We may suspend accounts involved in abuse, fraud, or unlawful activity.

12. Intellectual Property

All content on our website and channels, including logos, text, graphics, product layouts, and branding, belongs to Karacare pharmacy limited or its licensors unless otherwise stated.

You may not reproduce, copy, or commercially use our content without written permission.

13. Acceptable Use

You agree not to:

  • Use our Services unlawfully
  • Submit false prescriptions or false information
  • Attempt hacking, scraping, or interference
  • Misuse promotions
  • Harass staff or representatives
  • Resell regulated products unlawfully

14. Limitation of Liability

To the maximum extent permitted by Kenyan law, Karacare Pharmacy shall not be liable for indirect, incidental, or consequential losses arising from use of our Services.

Nothing in these Terms excludes liability that cannot legally be excluded.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.

We may use your details to process orders, provide support, arrange deliveries, and improve services.

16. Governing Law

These Terms are governed by the laws of Kenya.

Any disputes shall be subject to the jurisdiction of the courts of Kenya.

17. Changes to These Terms

We may update these Terms from time to time. Updated versions become effective once posted on our website.

Continued use of our Services after updates means you accept the revised Terms.

18. Contact Us

Karacare pharmacy limited

Location
Ngong Rd, Nairobi
Opposite Uchumi Hyper

Contact information

Email: Info@karacarepharmacy.com

Phone Numbers:
0721609600
0722858328
0777600609